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Terms & Conditions

Terms & Conditions

Terms & Conditions — Zorigen.com

Last Updated: 1 January 2026

Headquarters: South Africa

Operating Globally

Welcome to Zorigen.com. By using our website and subscribing to our services, including ZORIGEN ONE plans, you agree to these Terms & Conditions. If you do not agree, please discontinue use immediately.

1. Definitions

  • “Zorigen”, “We”, “Our”, “Us”: The business registered and operating from South Africa, providing cloud computing, IT services, and software solutions locally and internationally.

  • “User”, “Customer”, “You”: Any individual or organization accessing or purchasing services from this website.

2. Use of Website & Services

You agree not to:

  • Use the platform for illegal activities in any region.

  • Interfere, disrupt, or compromise website performance, security, or any ZORIGEN services.

3. ZORIGEN ONE Subscription Plans

Zorigen offers the ZORIGEN ONE subscription plans, designed to provide scalable IT and cloud services:

Core – R990 / month

  • Up to 2 users/devices included

  • +R150 per extra user/device

  • Up to 5 support hours per month

  • Excludes monitoring, reporting, and disaster recovery

  • Foundational IT services for startups and small teams

Pro – R2,490 / month

  • Up to 5 users/devices included

  • +R300 per extra user/device

  • Up to 15 support hours per month

  • Includes monitoring, reporting, continuity, and compliance

  • Access to scheduled strategic review calls

  • Ideal for growing businesses needing fully managed IT and scalable solutions

Enterprise – Custom Pricing

  • Fully tailored per client

  • Unlimited devices & users (negotiated)

  • Full support hours as per agreement

  • Includes customization, vendor management, and strategic technology partnership

  • Designed for enterprises requiring advanced IT, priority support, and partnership

4. Fair-Use Policy

  • Ensures Core and Pro plans remain sustainable

  • Defines included users/devices, support hours, and service limits

  • Protects margins and sets clear client expectations

  • Enterprise plan is fully customized with negotiated limits

  • Zorigen may suspend services temporarily if usage violates the Fair-Use Policy.

5. Pricing & Payment

  • All plan prices are in South African Rand (ZAR) or converted currency where applicable.

  • Payment is the customer’s responsibility and must be completed for service activation.

  • Zorigen reserves the right to cancel any order suspected of fraud.

  • Plan upgrades are effective immediately with prorated billing adjustments, while downgrades take effect in the next billing cycle.

6. Intellectual Property

All logos, images, content, software, and branding belong to Zorigen and may not be copied, redistributed, or modified without written consent.

7. Limitation of Liability

  • Zorigen is not liable for third-party delays, service interruptions, or indirect, incidental, or consequential damages.

  • Liability is limited to the fullest extent permitted by applicable law.

8. Governing Law

  • This agreement is governed by the laws of the Republic of South Africa, regardless of the customer’s location.

  • Disputes will be resolved under South African legal procedures.

9. Contact

Email: support@zorigen.com