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Refund Policy

Refund Policy

Refund & Return Policy — Zorigen.com

Last Updated: 1 January 2026

Zorigen values its customers and aims to provide clear guidelines regarding refunds and returns for all services, including ZORIGEN ONE subscription plans.

1. General

Refund or return requests are considered according to the subscription plan and service limits. All requests should be submitted promptly and will be assessed based on eligibility criteria.

2. ZORIGEN ONE Refund Policy

Core Plan – R990 / month

  • Refund requests accepted within 7 days of activation.

  • Plan includes up to 2 users/devices and 5 support hours; refunds apply proportionally if limits were exceeded.

  • Upgrades/downgrades are prorated; downgrades take effect next billing cycle.

Pro Plan – R2,490 / month

  • Refund requests accepted within 7 days of activation.

  • Plan includes up to 5 users/devices and 15 support hours; refunds apply proportionally if limits were exceeded.

  • Includes monitoring, reporting, continuity, and compliance; prorated adjustments apply for plan changes.

Enterprise Plan – Custom Pricing

  • Refunds handled case by case due to fully customized services, devices, users, and support hours.

  • Any negotiated service limits, strategic partnership arrangements, or additional features will influence refund eligibility.

3. Eligibility

Refunds or replacements are applicable if:

  • The service was not delivered as agreed.

  • The customer requests a refund within the plan-specific window.

  • Enterprise refunds are evaluated individually.

4. Service Usage & Fair-Use

  • Refunds do not cover violations of the Fair-Use Policy.

  • Overuse beyond included users/devices, support hours, or service limits may affect eligibility.

  • Zorigen reserves the right to adjust refunds based on usage to ensure sustainability and fairness across all customers.

5. How to Request a Refund

To request a refund, contact billing@zorigen.com with:

  • Your account email or subscription ID

  • Description of the issue

  • Any supporting evidence (if applicable)

Refunds will be processed using the original payment method. Processing time is typically 3–7 business days, depending on the payment platform.

This version now fully reflects:

  • Core, Pro, and Enterprise tiers

  • Their service limits and support hours

  • Fair-Use Policy rules

  • Updated effective date to 1 January 2026